Terms and Conditions
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is confirmed in writing via a letter of confirmation sent to you by post, email or text message.
Covid – 19
Due to the ever changing government restrictions through out all areas of the UK we are all in uncertain times.
Our policy regarding guests who cannot travel due to UK government restrictions is that we will defer their stay to a future date in the same price range of the original booking or we can refund.
If you are unable to attend your holiday at our Cottage we will offer you a full refund of the cost you paid.
The refund will only be paid to you if your stay is unable to happen as a direct result of any UK Government travel / lock down restriction.
Personal illness or personal circumstances will not qualify you for an automatic refund as per our usual terms and conditions which can be found later in this section on our website.
Making a Reservation
You must be 18 years or over to book accommodation at Coachingmans Cottage.
A deposit of 30% is payable via credit/debit card or bank transfer at the time of booking. Booking deposits are non-refundable in the event of cancellation by you, unless cancellation is confirmed more than 10 weeks before your stay start date. It is strongly recommended that you are protected by holiday / travel insurance.
The balance payment is to be paid 8 weeks prior to arrival date. Balance payments are non-refundable in the event of cancellation by you, unless cancellation is confirmed more than 8 weeks before your stay start date.
Bookings made within 8 weeks of arrival date are payable in full at time of booking.
The Cottage
The Cottage will be ready for you by 4pm on the day of arrival, and must be vacated by 10 am on your day of departure, unless previously agreed otherwise.
You will be notified in your booking confirmation access arrangements and travel directions. Note: Coachingmans Cottage is quite remote so please use OUR instructions and not a SAT NAV as you may be guided elsewhere.
You agree to keep the Cottage clean and tidy and leave it in a similar condition of cleanliness to that when you arrived. Any damages must be reported to us before your departure.
If the Cottage is left in an excessively dirty or inappropriate manner we reserve the right to invoice for the additional cleaning surcharge.
The numbers in your party must never exceed the agreed number at the time of booking.
Dogs
If you are bringing a dog we must be informed at the time of your booking. A refundable deposit of £100 is payable for your dog at the time of booking. Dogs must be well behaved, are not allowed upstairs and must not go on the furniture.
Strictly dogs must not be left unattended or alone in the cottage.
Adverse Travel Conditions
Where there are travel disruptions due to bad weather or any form of industrial action, Coachingmans Cottage cannot be held responsible for non-arrival or late arrival at the cottage.
Special Requirements
It is your responsibility to inform us, at the time of making your booking, of any special requirements that you or anyone in your party may have. Note: Coachingmans Cottage is NOT wheel chair friendly, people with poor mobility may find difficult. Please ask us about any of the Cottages features at the time of making your booking to ensure suitability.
Damages
You will be required to pay for any item that incurs damage or is removed or lost.
Personal Injury
You and all members of your party are responsible for your own safety.
Cancellations
If you need to cancel you’re booking for any reason Coachingmans Cottage must be informed immediately and cancellation confirmed in writing / e mail within 5 days.
We strongly advise that you take out holiday / travel insurance to cover the following costs:
1: Cancellation more than 8 weeks before intended arrival date your deposit / balance will be refunded.
2: Cancellation less than 8 weeks before intended arrival date you will be liable to pay the full cost of your stay. (I.E. deposit and full balance)
If you have made a deposit payment and a balance payment for the booking just cancelled, and it is not to be refunded to you, and you make another booking at Coachingmans Cottage within a year of this cancellation, we will refund you half of the balance payment value of your cancelled booking from your new booking. Please make it known to us that you are the same customer.
The above offer can only be exercised once per cancellation.
Terms and conditions
Coachingmans Cottage reserves the right to change or amend their terms and conditions at any time.
Note: We reserve the right to terminate your stay at any time if we feel the Cottage or its belongings are being mis treated.
